How to claim

Claiming with any insurer should be as effortless as possible. That’s why, with Zurich Connect, you can choose how you tell us about a new claim.

• Simply complete our online claim form by logging into My Connect (van)
• Call our dedicated claims team directly on 0800 434 6481 where a member of our team will take all of the details and let you know what will happen next.  We are open 24 hours a day 365 days a year so you know that help is always a phone call away.

When you contact us about a claim, you will need to tell us:

• your name, address and telephone
  number(s)
• the place where the loss or damage
  occurred
• what caused the loss or damage.

Additional Motor insurance claims information

For replacing or repairing glass call:

0800 345 7592

If the glass in the windscreen, windows or sunroof is damaged, we will pay for its replacement (minus the excess) or repair including the repair of any resulting scratching of the surrounding bodywork. 

For motor legal helpline call:

0800 434 6485

Administered by DAS Legal Expenses Insurance Company Limited

For uninsured loss recovery and legal expenses call:

0870 366 1542

Lines are open 24 hours a day, 365 days a year. If you prefer to report your claim in writing, you can send it to the Claims Department at the following address:

Claims Department
DAS Legal Expenses Insurance Company
DAS House
Quay Side
Temple Back
Bristol, BS1 6NH

Alternatively you can email your claim to DAS on newclaims@das.co.uk.

When DAS have accepted your claim they will pay your legal costs.