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We value the opportunity to investigate concerns you may have about our service. Please refer to the relevant policy document for complaints contact details and procedures.

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Our contact details

For instant answers to your questions about Zurich Connect, do have a look at our FAQ section, where you’ll find a wide range of answers on our services and policies.

Alternatively, please get in touch and we’ll do our best to help.

 

Car & home insurance

  • To discuss or purchase a quote, renew your policy or ask about our services, call 0845 603 1590.
    Lines are open 8am-9pm Mon-Fri, 9am-5pm Sat
  • For reporting a claim or accident in the UK, call 0800 345 7595, lines open 24hrs a day, 365 days a year.
  • For reporting a claim or accident in Europe,
    call 00 44 800 3457 595
  • For emergency breakdown assistance, call 0800 234 6839
  • For replacing or repairing glass, call 0800 345 7592
  • For motor legal helpline, call 0800 434 6485
  • For uninsured loss recovery and legal expenses, call
    0870 366 1542

 

Travel insurance

  • For travel insurance enquiries, call us on 0800 707 6455
  • For reporting a travel insurance claim, call 0870 241 6927, lines are open 9.00am to 5.30pm, Monday to Friday
  • 24 hours Emergency assistance: 0845 271 4472 or 0203 0609 671
  • Legal Expenses: 0870 350 5716

 

Other Zurich products & services

 

Communications may be monitored or recorded to improve our service and for security and regulatory purposes. 

Remember to have your policy number or quote reference number to hand if you have one.

Download the Zurich Connect vcard and take our number with you.

Compatible with most mobile handsets, Blackberry, Palm, Lotus Notes, Outlook, Apple and HTC. 

 

Write to us at
Zurich Connect
PO Box 16
Cardiff
CF10 5YF

 
 

Zurich Insurance plc is authorised by the Irish Financial Regulator and subject to limited regulation by the Financial Services Authority. Details about the extent of our regulation by the Financial Services Authority are available from us on request.