Car, Home and Van claims

Claiming with any insurer should be as effortless as possible. That’s why, with Zurich Connect, you can choose how you tell us about a new claim.

• Simply complete our online claim form by logging into My Connect (home & car) or My Connect (van)
• Call our dedicated claims team directly on 0800 345 7595 for car & home, or 0800 434 6481 for van, where a member of our team will take all of the details and let you know what will happen next.  We are open 24 hours a day 365 days a year so you know that help is always a phone call away.

To find out more about the following click on the links below:

Car & van 

• Additional motor insurance claims information
• Replacing or repairing glass
• Emergency breakdown assistance 
• Motor legal helpline
• Uninsured loss recovery and legal expenses

Home

• Home legal protection cover

General

• When you contact us about a claim you will need to tell us 

Additional insurance claims information

For replacing or repairing glass call (car and van policies):

0800 345 7592

If the glass in the windscreen, windows or sunroof is damaged, we will pay for its replacement minus the excess or repair including the repair of any resulting scratching of the surrounding bodywork.

For emergency breakdown assistance call (car policies only):

0800 234 6839

Zurich Connect Breakdown Services is provided by Green Flag Motoring Assistance. Green Flag Motoring Assistance is a trading name of UK Insurance Limited, the underwriter of this cover.

For motor legal helpline call (car and van policies):

0800 434 6485

Administered by DAS Legal Expenses Insurance Company Limited

For uninsured loss recovery and legal expenses call (car and van policies):

0870 366 1542

Lines are open 24 hours a day, 365 days a year. If you prefer to report your claim in writing, you can send it to the Claims Department at the following address:

Claims Department
DAS Legal Expenses Insurance Company
DAS House
Quay Side
Temple Back
Bristol, BS1 6NH

Alternatively you can email your claim to DAS on newclaims@das.co.uk.

When DAS have accepted your claim they will pay your legal costs.

Home legal protection cover

Since your legal protection cover is underwritten and administered by DAS Legal Expenses Insurance Company Limited you must call DAS directly to give them details of any claim as soon as possible and within 180 days of the insured incident happening.

You can telephone DAS on 0800 434 6497. DAS will be able to take details of your claim but they will not be able to confirm cover. DAS will pass the information you have given them to their specialist claims handling team, and explain what to do next. Lines are open 24 hours a day, 365 days a year. Calls may be recorded.

Alternatively you can email: newclaims@das.co.uk, or write to

Claims Department, DAS Legal Expenses Insurance Company,
DAS House,
Quay Side, Temple Back,
Bristol, BS1 6NH.

Click here if you want to know more about your legal protection cover with DAS Legal Expenses Insurance Company Limited.

When you contact us about a claim, you will need to tell us:

• your name, address and telephone
  number(s)
• the place where the loss or damage
  occurred
• what caused the loss or damage.